Casino Room

In the casino room, the player enters another world! No, we don't mean the online casino world, even if that is the case, but here every player embarks on an intergalactic journey, on which each stop has a different reward. But the player has to "earn" these rewards by completing the various tasks that he is given. That kind of thing made us curious, of course, and we wanted to know what it was all about. So we took a closer look around the casino room for you. The Casino Room team has been active in the online gaming sector since 1999 and also has sufficient experience in the poker, sports and entertainment sectors as well as in the gaming sector. Due to this fact, the online casino can already be classified as extremely serious and safe. But that is not the only reason for the large crowd in the casino room, but also the wide range of games, the various bonuses and the appealing customer support speak in favor of a casino room registration.

Bonus

You can gain your first casino room experience even easier if you take advantage of the casino new customer bonus. This promises a 100% bonus that brings up to 1,000 euros extra to the player account and adds 100 free spins on top. If you do not want to take advantage of this bonus, you have to contact customer support directly before making your deposit. This online casino bonus is only valid for customers who make their first deposit. The minimum deposit to qualify for the bonus is 10 euros. If the customer does not manage to meet the bonus conditions, the bonus and the winnings achieved up to that point are forfeited. It should be noted that the maximum stake per spin may only be 5 euros when freeing up the bonus amount.

Deposits & Withdrawals

First of all, we would like to anticipate that we were not particularly pleased that the deposit and withdrawal methods are not openly communicated. Even in the FAQ area, we couldn't find any information about which payment options are offered and whether any fees apply. After registering, we were able to determine that deposits and withdrawals can be made by credit card (Visa / Mastercard), Skrill, Neteller and Trustly. When making withdrawals, the player must use the same method that he used to make the deposit. For this reason, before making a deposit, you should check whether the option is also suitable for withdrawals, otherwise the withdrawal will be made by bank transfer. The payout itself takes around two days and a few more days have to be taken into account for bank transfers.

Security

Not only is one license presented here, but the operator is in possession of two licenses. In this way, security and seriousness are doubly ensured, because the Gambling Commission now has a reputation for not giving licenses lightly and for subjecting companies to strict audits. Players who want to find out more about the data protection regulations can do so without any problems, as these are freely accessible and are already made available on the home page. If there are any changes, the customer will be informed by email.

Customer Support

The help area is easy to find. "Help" can be found directly above the registration button and with a click on it, the player is in the extensive help area. At first glance, our casino room experience was very good, because the customer support team can be reached via live chat, email, telephone. The second look was disappointing, however, because the telephone support is a 24/7 support, but is equipped with a Maltese phone number and therefore the customer has to expect fees when he picks up the phone. Unfortunately, the customer has to hope for luck with the live chat that it is open when he needs help, because no support times are given. E-mail support, on the other hand, is available 24/7.