Twin Casino

Since digitization, the Internet has been inundated with online casinos. The spectrum ranges from reputable online casinos to shady semi-professional sites to scammers who pull money out of the customer's pocket or who only exist to launder money from questionable sources. As a customer, you are naturally concerned: which online gambling hall can you really trust? Here we deal with this question and examine the Twin Online Casino. The website looks great, especially the little things like the Twin Race, a competitive tournament where players have to outdo each other in their games. The loyalty program is huge and the website itself does not charge any fees for playing. This means that you don't pay anything for the game itself, just fees that may be collected by payment providers.

Bonus

As a for-profit company, Twin also wants you to be a customer of theirs. Because as soon as you open the website, you will be offered various bonus offers, which can be quite rewarding for you as a customer. Among other things, we have the so-called “welcome package” here.This can be used in four steps after registering and entering the twin bonus code "GAMO". So becoming a customer at Twin is really worthwhile for you. In addition, you are offered seasonal events such as the currently running Easter event, in which thematically appropriate games are developed. In addition, there are various deposit bonuses for a certain amount of money that you can deposit into your digital currency. Other events such as the weekend race are also offered to you. The bonuses usually contain either a cash bonus, free spins or something similar. Of course, certain conditions apply, such as that the free spins are only valid for 7 days or that the stake must be wagered at least 40 times before you can withdraw it.

Deposits and Withdrawals

Twin has been active on the market since 2017, so it is definitely no longer a newcomer. Nevertheless, the provider based in Malta still offers an extremely attractive new customer bonus. This twin bonus sweetens your first four deposits after registration. And on top of that, you can collect up to 500 free spins for exclusive slots! The entire bonus amount must first be wagered 30x in the available games. Only then will it be activated for a payout. You have up to 30 days to achieve this. Fortunately, the Twin experiences show that you don't have to enter a special promo code. In addition to the free credit, as a new twin player you will receive up to 500 free spins.

Security

But good customer service and great games don't make a good online arcade. What about the security? Like most online casinos in Europe, Twin's gaming license is operated by the MGA, the “Malta Gaming Authority”. Thus everything legally moves on the basis of Maltese law. It is encrypted using SSL encryption, as is often the case and also required by the MGA. Since online gambling very often also attracts underage players who would like to sniff a little, Twin secures itself here as well. Registering with a photo ID of your choice ensures that you are old enough to gamble online. Should minors get lost at Twin and this is found, the money won will go back to the MGA, who will decide how to proceed.

Customer Service

Every company needs good and stable customer service. Twin is no exception. E-mail or a ticket system on the website and live chat are available as contact options. Nowadays these are the standard contact options for companies that mainly work online. When we tried the chat, an answer came in a flash. Twin promises a waiting time of 30 seconds and that was fully met. Unfortunately, contact in the chat was only possible in English, which is a big minus point, because the older generation in particular does not always speak English. There doesn't even seem to be a way to change the language. Apart from that, the customer service is very competent and friendly. In our little test, we asked about the deposit and withdrawal limits and the conversation was settled within minutes. So the customer service is not only knowledgeable, but also very fast.